How to Contact Big Fish Games Customer Service?


Big Fish Games, a leader in the casual gaming industry, offers a wide range of popular games, including Mystery Case Files and Big Fish Casino. Whether you’re facing technical issues, billing problems, or simply need assistance with game-related queries, reaching out to Big Fish Games’ customer service can help resolve your concerns. In this article, we will walk you through the various methods to contact Big Fish Games customer support for a smooth and timely resolution.

1. Visit the Big Fish Games Help Center

The primary way to contact Big Fish Games customer service is through their official Help Center. This platform offers a variety of resources, including troubleshooting guides, FAQs, and the option to submit a support request.

Here’s how you can access help:

  1. Go to the Big Fish Help Center:

    • Navigate to the Big Fish Help Center.

      Search for Solutions:

    • Use the search bar to look for answers to your questions. There are articles and FAQs on common issues such as game downloads, billing, and technical errors.

      Submit a Request:

    • If you don’t find a solution, scroll to the bottom of the Help Center page and click on "Submit a Request". Here, you can fill out a form to describe your problem in detail.
    • Be sure to include your account information, the game you're experiencing trouble with, and a detailed description of the issue.

2. Access In-Game Help

If you’re playing a Big Fish game on a mobile device or through their desktop app, you can also access customer service directly from the game.

  • Open the Game: Go to the settings or menu options.
  • Find the “Help” or “Support” Section: Most games include a dedicated support or FAQ section where you can search for solutions or submit a help ticket directly.
  • Submit a Ticket: If the in-game FAQs don’t resolve your issue, you can use the “Contact Us” option to create a support ticket. Be sure to include all necessary details like game version, device type, and the specific issue you're encountering.

3. Contact Big Fish Games via Email

For more personalized support, you can contact Big Fish Games directly through email. This method is especially useful for issues that require detailed explanations or attachment of screenshots to illustrate a problem.

  • Send an email to customersupport@bigfishgames.com.
  • Provide your full name, account information, and a detailed description of the problem. If possible, include screenshots of any error messages or issues you are encountering.

Emails typically receive responses within 24 to 48 hours, depending on the volume of requests, so this option is best suited for non-urgent matters.

4. Live Chat Support

Big Fish Games occasionally offers live chat support, though this feature is not always available for all regions or issues.

  • Visit the Help Center and check for the Live Chat option, which may appear during certain hours for faster assistance.

5. Connect with Big Fish Games on Social Media

Big Fish Games is active on several social media platforms, and these can be used to reach customer service or to inquire about general issues.

  • Facebook: Send a message to Big Fish Games via their official Facebook page Big Fish Games Facebook. The team often responds to direct messages and comments.
  • Twitter: You can tweet or send a direct message to @BigFishGames on Twitter. Social media support is usually responsive, especially for urgent or widespread issues affecting multiple users.

6. Use the Big Fish Games Community Forums

Another valuable resource is the Big Fish Games Community Forums. These forums provide a platform for players to discuss game-related issues, share tips, and even provide advice on resolving problems.

  • Visit the Big Fish Games Forums.
  • Search for threads discussing similar issues or post your query in the relevant section.

Sometimes, experienced players or moderators will respond with solutions, especially for common technical issues or gameplay tips. While this is not a direct line to customer support, it can offer quick fixes without waiting for an official response.

7. Check the Refund Policy

If your issue relates to a purchase or refund, it’s important to review Big Fish Games’ refund policy. You can access this information in the Help Center by searching for articles related to billing or refunds.

  • For specific refund requests, submit a support ticket through the Help Center or email customer support directly with your purchase details and reasons for the refund request.

Final Tips for Contacting Big Fish Games Support

  • Be Thorough: When submitting a support request, include as much information as possible. Details like your Big Fish Games account information, the name of the game, device type, operating system, and any error codes will help speed up the process.
  • Monitor Response Times: Email support may take 24-48 hours for a response, so consider using the Help Center or social media for more urgent inquiries.
  • Utilize Self-Help Resources First: Before contacting support, browse the Help Center and forums to see if your issue has already been addressed. Many common problems can be resolved without needing to wait for a response from customer service.

By following these steps, you’ll be well-prepared to contact Big Fish Games customer service and resolve any issues you’re facing with their games. Whether it’s a technical glitch or a billing question, the support team is ready to assist you.

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