How to Contact WildTangent Customer Service


WildTangent is a digital gaming platform that offers a variety of games, from casual mobile titles to downloadable PC games. If you're experiencing issues with downloads, payments, or gameplay, contacting WildTangent customer service is the best way to get assistance. In this article, we’ll guide you through the various methods to reach WildTangent’s support team for a quick resolution.

1. Visit the WildTangent Help Center

The most straightforward way to contact WildTangent’s customer service is through their official Help Center. This online portal provides self-help resources such as FAQs, troubleshooting guides, and the option to contact customer service directly.

Here’s how to access help:

  1. Go to the WildTangent Support Page:
    • Navigate to the WildTangent Support page to access the Help Center.
  2. Search the FAQs:
    • Before reaching out, you can use the search bar to explore frequently asked questions. The Help Center includes solutions to common issues like game installation errors, billing problems, and gameplay glitches.
  3. Submit a Request:
    • If you can’t find the solution you need in the FAQ section, scroll down to find the Submit a Request button. This will allow you to fill out a support form detailing your issue.
    • Be sure to provide all the necessary information, including your WildTangent account details, the game you’re having trouble with, and a detailed description of the problem.

2. Contact WildTangent via Email

If you prefer to reach out directly via email, WildTangent offers email support for more personalized assistance. This is ideal for issues that require a more detailed explanation or when you need to attach screenshots or other documentation.

  • Email Address: You can contact WildTangent support by sending an email to customersupport@wildtangent.com.
  • Provide Detailed Information: Make sure to include key details like your account information, device specifications, the specific game title, and a clear description of the issue. Including screenshots or error messages can also help expedite the troubleshooting process.

WildTangent’s support team typically responds to email inquiries within 24 to 48 hours, depending on the volume of requests.

3. Use In-Game Support for Mobile Titles

If you’re playing a WildTangent game on a mobile device, many games offer in-app support options.

  1. Open the Game: Navigate to the settings or options menu within the app.
  2. Find the Help or Support Section: Most WildTangent mobile games include a “Help” or “Support” section that links to FAQs or troubleshooting articles.
  3. Submit a Request: If the self-help resources don’t resolve your issue, you may be able to submit a support ticket directly from within the game.

This method is particularly convenient if you encounter issues like game crashes or in-app purchase problems while playing.

4. Check Social Media for Updates

While WildTangent doesn’t typically offer customer support through social media, it’s worth following their official social media accounts for updates on game releases, promotions, or known technical issues.

  • Facebook: Follow WildTangent’s official Facebook page WildTangent Games for announcements and community engagement.
  • Twitter: Similarly, you can follow their Twitter account @WildTangent to stay informed of any major service outages or updates.

Although these platforms are primarily for announcements, occasionally, customers can reach out via direct messages or comments for assistance, and the team may direct you to proper support channels.

5. Access Support Through the WildTangent Games App

If you are using the WildTangent Games app on your PC or another device, you can access support directly through the app:

  1. Open the WildTangent Games App: Launch the app from your computer.
  2. Go to the Settings or Help Section: In most cases, the app will have a built-in help or support section. This may include troubleshooting guides or a link to submit a support request.
  3. Contact Support: If the provided resources don’t solve your issue, you may be redirected to the Help Center or given an option to contact customer support directly from the app.

6. Refund and Billing Support

If you’re experiencing issues related to billing, such as accidental purchases or problems with subscriptions, WildTangent’s refund policy and billing support can be accessed through the Help Center:

  • Visit the Billing Support section of the Help Center.
  • Search for articles on refund requests, subscription management, or payment issues.
  • If necessary, submit a support request, providing your purchase details and an explanation of your issue. Make sure to include any order numbers or billing confirmations to help speed up the process.

Final Tips for Contacting WildTangent Customer Service

  • Be Thorough: When submitting a support request, provide as much detail as possible. Include information such as your WildTangent account name, the device you’re using, the game title, and a description of the problem. Any error codes or screenshots can be useful for troubleshooting.
  • Use Self-Help Resources First: WildTangent’s Help Center offers a variety of troubleshooting guides and FAQs that may resolve your issue without needing to contact support.
  • Be Patient: While WildTangent aims to respond to inquiries quickly, response times may vary depending on the complexity of the issue and the volume of support requests. Most responses are typically received within 24 to 48 hours.

By using the steps outlined in this guide, you’ll be able to contact WildTangent’s customer service and get the assistance you need. Whether you’re dealing with technical problems, billing issues, or general game-related inquiries, the support team is available to help you get back to enjoying your gaming experience.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.