How to Contact WildTangent Customer Support


WildTangent is a popular platform known for offering a wide range of casual and downloadable games. Over the years, it has become a go-to destination for players who enjoy titles like Fate, Polar Bowler, and Luxor. If you encounter any technical issues, payment-related concerns, or need assistance with your WildTangent account, contacting customer support is essential for a quick resolution.

This guide will walk you through the different ways to contact WildTangent customer support and provide tips for getting efficient assistance.

1. Visit the WildTangent Help Center

The first place to start when seeking customer support is WildTangent’s official Help Center. Here, you can find answers to common questions, technical troubleshooting guides, and direct links for contacting support.

  • Go to the WildTangent Support page: Navigate to https://support.wildtangent.com, the official support page for WildTangent. This will bring you to a comprehensive resource for all your potential issues.

2. Browse the FAQs and Troubleshooting Guides

Before contacting customer support, it’s a good idea to check if your issue is already addressed in the FAQ or troubleshooting sections. WildTangent has a wide variety of articles covering the most common issues players face, such as:

  • Download problems
  • Game crashes or performance issues
  • Installation errors
  • Payment and billing concerns
  • Account management issues

Simply search for the issue you’re experiencing, and you may find a quick solution without needing to contact support directly.

3. Submitting a Support Request

If you can’t find a solution in the FAQ section, the next step is to submit a support request. Here’s how:

  • Select 'Submit a Request': On the WildTangent support page, click the “Submit a Request” button, typically located at the top right corner of the page.
  • Choose your issue type: You’ll be prompted to select a category that best describes the issue you’re facing (e.g., Technical Issues, Billing, or Account Management).
  • Fill out the form: Clearly describe the problem in detail, providing any relevant information such as your game title, operating system, error messages, and any troubleshooting steps you’ve already attempted.
  • Attach screenshots or files: If possible, include any screenshots or error codes to help the support team understand the issue better.
  • Submit your request: After filling in all the necessary fields, submit the request. You will receive a confirmation email with a ticket number, which you can use to track the progress of your support case.

4. Contacting WildTangent Support via Email

For a more direct approach, you can reach WildTangent customer support via email. This method is ideal for users who may not want to navigate the Help Center but still need help with issues such as billing disputes, technical problems, or account recovery.

  • Email WildTangent Support: Send an email to customerservice@wildtangent.com. Be sure to provide detailed information about your issue, including the game title, any error messages, and a description of the steps you’ve already taken to troubleshoot.
  • Wait for a response: WildTangent typically responds to support requests via email. Be sure to monitor your inbox for their reply, and include your ticket number in follow-up emails to keep the process moving smoothly.

5. Contacting WildTangent via Social Media

WildTangent also maintains a presence on various social media platforms, which can be a helpful alternative if you’re experiencing delays with email or ticket responses. Social media channels allow you to ask general questions or inquire about ongoing issues like server outages.

  • Facebook: You can reach WildTangent on their official Facebook page by sending them a direct message or posting on their wall.
  • Twitter: Tweet at or send a direct message to their official Twitter account, although keep in mind that you might be redirected back to their email or support portal for more complex issues.

While social media is often not the primary method for customer support, it can be useful if you’re looking for quick responses or status updates about widespread issues.

6. Common Issues and How to Speed Up Resolution

To ensure you get the fastest response from WildTangent customer support, keep these tips in mind:

  • Be detailed: When submitting a support request, provide as much information as possible. Include the name of the game you’re having trouble with, your operating system, error messages, and the specific steps you’ve already taken to troubleshoot.
  • Attach supporting documents: Screenshots of error messages, payment receipts, or other relevant documents can help the support team diagnose and resolve your issue faster.
  • Check your email regularly: WildTangent support will reply via email, so be sure to check your inbox (and spam/junk folder) frequently for updates. Respond to any follow-up questions promptly to avoid delays.

7. Alternative Solutions: Forums and Community Help

Although WildTangent doesn’t have a dedicated forum, some game-specific forums and online communities might also be a good source for help. Other players may have experienced similar issues and can provide guidance or solutions that worked for them.

  • Look for game-specific forums: Many popular WildTangent games, such as Fate or Polar Bowler, have their own dedicated forums where players discuss strategies and troubleshoot common issues. While not official, these forums can offer helpful advice.

8. Refunds and Payment Issues

If you’re experiencing issues with in-game purchases or need a refund, WildTangent customer support can assist with payment disputes. Here are the steps to follow:

  • Check the WildTangent Refund Policy: Before requesting a refund, review the company’s refund policy on their website to ensure your purchase qualifies.
  • Requesting a Refund: If your purchase is eligible for a refund, you can submit a request through the support portal or email customer support at customerservice@wildtangent.com. Include details about the purchase, such as the date, the amount, and the game title.

Conclusion

Whether you’re facing technical difficulties, billing issues, or account problems, WildTangent offers several support options to help resolve your concerns. From browsing the Help Center and submitting a support ticket to reaching out via email or social media, there are multiple ways to get in touch with their customer support team. By providing clear details and being proactive, you can ensure a smooth experience and get back to enjoying your favorite WildTangent games in no time.

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