How to Contact Big Fish Games Customer Support


Big Fish Games, one of the most prominent developers and distributors of casual games, offers a vast array of games across multiple platforms. If you encounter technical issues, billing problems, or require assistance with your account, contacting their customer support becomes essential. Big Fish Games provides several avenues to help users resolve issues. This article outlines the steps for reaching out to their customer service effectively.

1. Using the Big Fish Games Help Center

The primary way to get support from Big Fish Games is through their comprehensive Help Center, designed to address most common issues without needing direct contact.

Steps to Use the Help Center:

  • Step 1: Visit the Big Fish Games Help Center.
  • Step 2: Use the search bar to look up your issue. This is the quickest method to find articles that might provide immediate solutions.
  • Step 3: Explore the categorized topics, such as "Technical Help," "Purchases & Billing," or "Game Updates."
  • Step 4: If your issue is unresolved after reading the FAQs and help articles, move to the next steps to contact support directly.

2. Submitting a Support Ticket

If the Help Center does not resolve your issue, you can submit a support ticket directly to Big Fish Games' customer service team. This option is available for more complex concerns or if you need personalized assistance.

How to Submit a Ticket:

  • Step 1: Go to the Submit a Request page on their Help Center.
  • Step 2: Fill out the required fields, which include:
    • Your email address.
    • The game or issue you are having trouble with.
    • A detailed description of the problem.
    • Any relevant attachments like screenshots (optional but helpful).
  • Step 3: Once submitted, you will receive an acknowledgment email confirming that your request has been received.

Typically, responses to support tickets take 24-48 hours, depending on the complexity of the issue.

3. Contacting Big Fish Games via Live Chat

For quicker resolutions, Big Fish Games sometimes offers a live chat feature for premium members or during special events. Live chat is ideal for users who need immediate assistance or real-time interaction with a customer support agent.

How to Access Live Chat (if available):

  • Step 1: Ensure you're signed in to your Big Fish Games account.
  • Step 2: Navigate to the Help Center and check if the live chat option is available at the bottom right corner of the page. This option is usually displayed as a chat bubble.
  • Step 3: If available, click the chat bubble, and you will be connected to an agent in a few moments.

Note that live chat hours may vary, and the feature may not always be available.

4. Using Social Media for Support

Another method of contacting Big Fish Games is through their social media platforms. While this may not provide immediate customer service, the company's social media teams often address general inquiries or direct users to the appropriate support channels.

Popular Platforms:

  • Facebook: Reach out through the official Big Fish Games Facebook page, where you can send a message or comment on their posts.
  • Twitter: Use the handle @BigFishGames to tweet or send a direct message about your issue.
  • Instagram: Though not commonly used for direct support, their Instagram account can offer insights or provide updates on game-related issues.

5. Checking the Game's Forum

Many issues are community-based, and solutions can often be found in the forums where other players discuss problems and fixes. Big Fish Games has active forums for many of their titles, where users can interact with fellow players to share advice and tips.

How to Access the Forums:

  • Step 1: Visit the Big Fish Games Forums.
  • Step 2: Browse the game-specific boards or general discussions to find if your issue has already been discussed.
  • Step 3: Post a new thread or respond to existing ones to ask for help from the community.

6. Email and Other Contact Options

If the above methods do not suffice, Big Fish Games also accepts direct email contact through their support system, especially for account-related issues or special requests. Unfortunately, they do not offer direct phone support.

Email:

  • You can send an email to customer support with your issue if you prefer not to use the ticket system. Be sure to include detailed information about your issue for a faster resolution.

Final Thoughts

Big Fish Games provides multiple support channels, ensuring that users can easily resolve issues ranging from technical glitches to billing inquiries. Whether you prefer self-service through the Help Center, need personalized assistance via a support ticket, or wish to engage with the community on forums, Big Fish Games offers reliable customer service avenues. For the fastest support, always make sure to describe your issue clearly, and include any relevant information, such as screenshots or game details.

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